Here’s a clear and professional **Refund and Cancellation Policy** for your **BrandClap** platform. You can use it on your website’s legal, footer, or help section:

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# 💸 Refund & Cancellation Policy – BrandClap

**Effective Date:**

At **BrandClap**, we strive to provide a smooth and transparent service experience. Below is our official refund and cancellation policy:

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## ✅ **1. Service Cancellation by User**

* You may **cancel a booking** at least **1 hour before the scheduled time** without any charges.
* Last-minute cancellations (within 1 hour of the appointment) **may not be eligible** for a full refund.
* Some services (like personalized or high-demand bookings) may have different cancellation rules as per the provider.

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## ❌ **2. Cancellation by Service Provider**

* If a service provider cancels your booking, you will receive a **100% refund** or the option to **reschedule** without any charges.
* We will also help you find an alternative provider if needed.

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## 💳 **3. Refund Policy**

* Eligible refunds are **processed within 5–7 business days** to the original payment method (UPI, card, wallet, etc.).
* You will receive a confirmation email/SMS once your refund is initiated.

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## 📝 **4. Non-Refundable Situations**

Refunds will **not** be provided in the following cases:

* No-show by the user without cancellation.
* Service already delivered or partially completed.
* Complaints without valid proof or evidence.

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## 📞 **5. How to Request a Refund or Cancel**

You can request cancellation or refunds through:

* The **BrandClap mobile app or website**
* Our support team at:
  📧 support@brandclap.com

  📞 **9265829276

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## 🔁 **6. Rescheduling Policy**

* You may **reschedule a service once**, subject to availability and provider confirmation.
* Rescheduling is free if done **before 1 hour** of the original booking.

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For any issues or disputes, our support team is happy to assist and resolve it as quickly as possible.

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Would you like this in a downloadable PDF format or added to your website layout?